Thank You for your interest in Harbour House Crabs. We take great pride in the quality of our seafood and take every measure possible to ensure that your order arrives in the same condition as when we packaged it. Delivering live and steamed Maryland blue crabs and other fresh quality seafood throughout the country is very challenging. We are always trying to perfect the sourcing, processing and packaging of all our seafood. We strive to make sure your experience with Harbour House Crabs is the best it can be and that our seafood is the highest of quality available. We rely 100% on FedEx to make sure your order is delivered as scheduled. For over a decade FedEx has proven to be the best perishable shipper and has delivered over 99% of all our packages on time.
With all that being said, there are some things that may cause a package to arrive late or after the scheduled time. We do realize that when an issue occurs it can be very frustrating. One thing to keep in mind is that delays happen on less than 1% of our orders. We will do whatever we can to help resolve the issue at hand and will handle every issue professionally. Below is a list of how we handle these issue if they may arise.
Package arrives a day later than scheduled day - Situations or delays can occur where a package may arrive a day later than the scheduled day. If the package is date/time sensitive or for a special occasion, we highly recommend scheduling your order to arrive a day early. We are unable to refund product or shipping cost if there is just a one-day delay, as the contents of your order are packaged to last at least an additional day in transit.
FedEx Ground service is a great economical shipping solution, however, ground deliveries may be delayed in transit. We strive to pack each shipment to be able to last additional days in transit. We do highly recommend using FedEx Air service for date sensitive orders. FedEx ground service is a great economical service but does not have the same guarantees as FedEx Air services.
Live Crab Guarantee - All live crabs must be shipped using priority overnight shipping and the crabs should be cooked immediately after receiving them. Our policy with live crabs is that we guarantee to use only the liveliest crab available. All live crab orders are shipped with approximately 10% extra crabs to offset any dead loss. Store credit will be issued for product loss in excess of 15% of original order. Shipping is nonrefundable. In the event live crabs are not lively enough to be shipped, Customer Service will notify the customer to arrange either a different arrival date or have the crabs shipped steamed.
Do to the perishability of seafood we are unable to accept returns unless we ask for a package to be returned. In the case a return is required, we are unable to offer return freight service. We always strive to completely satisfy each and every customer and are always requesting feedback on our service so we constantly improve.
Thank Your for your business,
Harbour House Crabs Staff
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Please Note: if you have any packaging or product concerns please contact us immediately on the day of delivery.Contact us